Snom Brings German Engineering, AI Readiness, and Channel-First Support to Enterprise Connect 2025, Podcast

Podcast with Vincent Gianfrancesco, Channel Manager, Snom

"Our job is to walk hand-in-hand with partners. We’ll support you in customer meetings, train your teams, and serve as an extension of your business."
– Vincent Gianfrancesco, Channel Manager, Snom

March 2025 – At Enterprise Connect 2025, Vincent Gianfrancesco, Channel Manager at Snom, sat down with Doug Green, publisher of Technology Reseller News, to discuss Snom's unwavering commitment to its partners and the innovative solutions driving their success.

A Partner-First Philosophy

Snom, known for its precision-engineered German-designed VoIP hardware, is part of the VTech family of brands. Within this group, Snom serves as the business communications solutions arm—supporting UCaaS providers, hosted voice companies, and service providers across North America and beyond. “We believe that through the channel, we can really start to penetrate not only the global market but specifically here in the Americas,” Gianfrancesco said.

Backing Partners Every Step of the Way

Snom goes beyond delivering reliable hardware—it builds long-term partnerships. The company offers:

• U.S.-based channel managers
• Onsite and remote sales support
• Partner training and enablement
• Live support and zero-hassle product replacement

With a three-year advanced replacement warranty and fully stocked U.S. warehouses, Snom ensures partners and their customers experience minimal downtime and maximum satisfaction. “We stock everything within our U.S. warehouses, also with our partner distributors,” Gianfrancesco emphasized.

Purpose-Built Devices for Business

Snom's product line includes IP phones, DECT mobility solutions, conference phones, and headsets—all tailored for reliability and real-world conditions:

• D7xx Series – Next Gen: Wideband HD audio, Bluetooth support, and sleek design make these IP phones ideal for SMBs and enterprise offices.
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• M500 Pro DECT Series: Built for mobility, this series supports rugged, antimicrobial handsets ideal for hospitals, auto shops, and warehouses.
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• C520 Conference Phone: Engineered for group collaboration with high-fidelity audio and wireless expansion mics.
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Supporting Innovation and Industry Trends

From supporting AI-driven solutions like Jeff Pulver’s vCons to exploring new use cases in healthcare and hospitality, Snom continues to adapt its hardware for a rapidly changing UCaaS landscape. “We're trying to be nimble—integrating with disruptive technologies like AI, contact center platforms, and vCons so we can support our partners wherever the market is going,” said Gianfrancesco.

Learn More

Visit snomamericas.com to explore Snom’s full product line, find your regional channel manager, or start a new partnership.