RingCentral announces Channel Harmony which teams the channel partners and their UCaaS opportunity with inside sales to close the deal

Zane Long

The bubble-up-affect is described by Zane Long, VP of Global Channel Sales at RingCentral, to Don Witt of The Channel Daily News, a TR Publication. Customers are making demands to their partners for UCaaS solutions in ways RingCentral has never seen before. As the customers are identified by the partner, the customers are assigned to a subject matter expert to be sold on behalf of the partner. What is unique about the program is that everyone is kept whole:

• The Partner 100%
• The Ring Central Channel Manager 100%
• The Direct Sales Rep from RingCentral 100%

This results in no conflict and allows a true team effort to be focused on closing the customer. This program is now available for customers the size of 1 to infinity. No customer is too small or too big to receive RingCentral services. In addition, RingCentral does:

• All of the implementation
• All the customer care
• Upgrade and Up selling
• Future sales and services

The strategy allows the partner to focus on the bandwidth, hardware, and other items while RingCentral focuses on the UCaaS aspect of the customer sale.
In addition to the UCaaS services, RingCentral provides call center subject matter experts.
Many businesses today require UC integration into their other business applications to streamline the internal process and to respond to the demand of their customers.  An Open API network is available so independent software companies like Microsoft, Google, Zoom, SalesForce and many others can integrate and run with the RingCentral platform.
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows.
For more information, go to: https://www.ringcentral.com/
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