Podcast: The Emerging Service Provider Back Office Must Evolve or Be Left Behind

With extensive background and first-hand experience with the UC and managed services markets, Chris Lee, CEO Cloud Age Solutions has a critical message for the service providers: adapt or be left behind. In this podcast Lee gives us a broad overview of the changing terrain of the market and compares and contrasts an asset light provider like RingCentral to a much larger legacy, last gen telco like Frontier, to demonstrate stark and emerging differences. Lee explains how big carriers are moving up market and expanding channels and emerging opportunities for mid-market opportunity for emerging carriers. Lee discusses services such as SD-WAN, UCaaS, and hosted contact center as a part of the picture. Lee says that emerging (asset light) carriers have become “network service integrators” in the cloud age. They need to manage services like ethernet circuits, voice origination / termination, TNs, CNAM, E911. Their challenge is to deftly manage the network services lifecycle from procurement to disconnection. Lee outlines how in the last 2 years, Cloud Age Solutions has built and launched a SaaS platform called GPXcloud and how these innovations offer a way for Cloud Age partners to not only build revenue but also cuts costs.

Learn more www.cloudagesolutions.com or send an email to info@cloudagesolutions.com to learn more about our gpxcloud offering.

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