As artificial intelligence continues apace to be a significant factor in UCaaS and SaaS worlds, Inference Solutions, a company that offers intelligent virtual agents, was rewarded a distinction for their approach. In this podcast we learn how Inference Solutions won the CCA “Shark Tank Challenge” by connecting AI to customer to need. Greg Callanan, SVP Sales at Inference Solutions discusses how those products work and how they help enterprises deliver on the promise of AI delivering better customer experiences. Callanan describes wins for the end user enterprise customer and their channel partners with Inference Solutions, and we hear about how the continued evolution of AI is part of the pattern of change in how businesses interact with their ecosystems of customers, vendors and partners.
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