According to Jason Byrne, SVP, Products and Marketing at Netsapiens, over 80% of the revenue for service providers comes from the set of services that sit atop the underlying infrastructure. In this podcast, Byrne outlines the idea that opportunities for MSPs exist in focusing on delivering outstanding experiences, while turning to infrastructure-as-a-service (IaaS) to manage something that can occupy an outsized amount of MSP company time and effort when MSP profits and customer satisfaction exist upstream. Byrne defines the terms of this shift and then carefully makes the case for this shift and notes that Netsapiens recently made the one million seat mark. Byrne notes how managed infrastructure eliminates the extensive time and administrative activity involved in launching an application. “Managed infrastructure will take of all that, and make sure that the application is running 100%, at five-nine reliability,” says Byrne. That type of performance has given rise to the manage infrastructure layer, according to Byrne. Byrne sees managed infrastructure as a path for MSPs to really focus on their business, by using a service that is wholly optimized for Unified Communications.
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https://media.blubrry.com/telecomresellerpodcast/content.blubrry.com/telecomresellerpodcast/Netsapiens_Jason_Byrne.mp3