NUSO Highlights Resilience and Redundancy at Enterprise Connect with NUSOflex, Podcast

“None of it matters if it doesn’t work.” That’s how Ryan Henley, Chief Revenue Officer at NUSO, summed up the company’s approach to cloud communications and business continuity in a fast-moving conversation recorded live at Enterprise Connect 2025.

NUSO came to the show with a clear message: in the race to innovate with UCaaS, CCaaS, and AI-powered solutions, resilience still matters—especially for critical industries where inbound call delivery can’t afford to fail.

Redundancy Built In

At the heart of NUSO’s exhibit was NUSOflex, a unique feature embedded across all of the provider’s services. Henley described it as the only inbound redundancy solution of its kind in the U.S., designed to give businesses—especially contact centers, hospitals, and emergency service providers—true failover capability.

“If you count on calls coming into your contact center or healthcare facility, we’re one of the only providers in the U.S. that can offer that kind of inbound redundancy,” said Henley.

As a network owner and operator in the U.S., U.K., and abroad, NUSO has the rare ability to act directly—without waiting on a chain of upstream vendors. “We can fix the problem ourselves. In many cases, we fix it before the customer even knows it happened.”

AI in Action, Not Just in Concept

While AI was a dominant theme on the show floor, Henley emphasized that NUSO isn’t just talking about AI—they’re using it. The company applies machine learning to monitor traffic across rate centers, proactively rerouting calls in as little as 120 seconds when patterns signal trouble.

“This is an application of AI in real life,” said Henley. “We’ve been doing this for a year already—solving real problems using machine learning.”

The same tools are used to resolve porting issues, automatically shifting numbers when providers fail to update databases correctly—yet another layer of proactive control that resonated with show attendees.

Built for the Channel

Henley was clear: NUSO is a partner-first company. With a 100% indirect model, the company actively works with partners across the globe to bring resilient, full-stack solutions to enterprise customers.

“It’s absolutely an opportunity to come partner with NUSO,” Henley said. “We welcome it.”

With offerings that include UCaaS, CCaaS (both light and full omnichannel), compliance recording, and more, NUSO is positioning itself not only as a platform provider—but as a continuity partner in a market where service uptime is everything.

Learn More

Explore NUSOflex and the NUSO platform at nuso.cloud.