“If you have a deep empathy for your customer, you will add value in the process,” says SVP International Development at NetSapiens, Scott Goodwin. Commenting on a recent EMEA expansion and a new partnership with industry giant, PCCW, Goodwin discusses how NetSapiens is growing by keeping the service provider at the center. In this podcast, Goodwin notes that the changing role of the service provider presents challenges to a long-held model. Deep relationships and histories can no longer be counted on. The service provider needs to be in front of their customers with new ideas. NetSapiens enables its clients to deliver seamless experiences, across platforms and devices, meeting customer expectations. Goodwin explains how these offerings help create new opportunities and refreshed roles for the service provider. The company is expanding in critical markets, and opening doors to its provider community. Goodwin discusses the open nature of the company’s technologies as “software that can play well”. Goodwin also notes, that these achievement in delivering and executing solutions that work in a diversity of environments, has led to NetSapiens becoming one of the fastest growing platforms in North America.
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