Innovating at Scale: Cloud Growth & Customer Experience at Cloud Connections 2025, True North Podcast

"How do you maintain customer experience at scale in the cloud?" asks Dino DiPama, Managing Partner at True North. At Cloud Connections 2025, hosted by the Cloud Communications Alliance (CCA) from April 14–16 in St. Petersburg, Florida, DiPama will lead a roundtable discussion on innovating at scale and creating next-generation cloud solutions. "We work with six to eight companies at a time, helping them build strategy, execute go-to-market plans, and scale into relevant industry players," says DiPama.

TrueNorth: Helping Startups Scale for Success

TrueNorth is a boutique advisory firm specializing in helping startups grow from early-stage development to becoming key players in the customer experience (CX) space.

• Strategic Growth – Helping startups navigate go-to-market strategies and product positioning.
• Fundraising & Exit Strategies – Preparing companies for capital raises or potential acquisitions.
• Cloud & AI Integration – Assisting businesses in leveraging cloud-based technologies for scalability.

Round Table: Innovating at Scale: Creating Next-Gen Cloud Product

At Cloud Connections 2025, DiPama’s roundtable will focus on how cloud migration impacts customer experience and service delivery. "We want to explore how companies can move to the cloud while preserving customer experience and ensuring long-term success," DiPama explains.

• Ensuring a Seamless Transition – How to maintain user experience while scaling in the cloud.
• Leveraging AI & Automation – Using AI and machine learning to enhance network scalability.
• Sustainability in the Cloud – Exploring how cloud-based solutions reduce environmental footprint.
• Avoiding Pitfalls – Identifying risks associated with cloud transitions, such as vendor lock-in.

Lessons from a Cloud Innovator

DiPama brings deep expertise in telecom innovation, having played a key role in the rise of Session Border Controllers (SBCs) at Acme Packet, a company that grew from a kitchen startup to a $2.1 billion acquisition by Oracle. "Cloud migration is a massive shift—much bigger than SBC adoption—but the lessons we learned in innovation, scalability, and security still apply today," says DiPama.

• Understanding Market Gaps – Identifying challenges and creating solutions that carriers and enterprises need.
• Overcoming Industry Skepticism – Convincing major players to adopt new technologies.
• Embracing Change & Scalability – Recognizing how innovation in network elements like SBCs set the foundation for today’s cloud transformation.

Cloud Connections 2025: An Interactive Roundtable Format

Unlike traditional panels, DiPama’s roundtable format will allow for direct engagement and discussion, bringing together experts in:

• Cloud infrastructure & scalability
• AI-driven network automation
• Customer experience & digital transformation
• Emerging technologies in communications

"I’m excited to see industry veterans, meet new players, and engage in meaningful conversations on cloud innovation," says DiPama.

Join the Conversation at Cloud Connections 2025

• Event Website: Cloud Connections 2025
• Location: Petersburg, Florida
• Dates: April 14–16

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