EDUcast: The ROI of NEO

by Gary Audin
Frustrated customers, costs to VARs and MSPs! Failed installations, slow and poor support and truck rolls lead to dissatisfied customers, customer churn, and no contract renewals. Network Edge Orchestration (NEO) will reduce these problems for the customer and increase profits for the VAR and MSP. By deploying a cloud based model, NEO can provide 24/7 support while reducing the CAPEX by changing to an OPEX model.
Brian Gregory, Director Product Marketing for Edgewater Networks www.edgewaternetworks.com and Gary Audin recorded this EDUcast to provide a tutorial into the issues, challenges, and solutions pertaining to network edge orchestration (NEO). Brain defines NEO. He covers the results of their survey into the challenges and struggles where NEO can mitigate the problems. Brian looks at the ROI of NEO and the benefits delivered. He then walks through the customer journey from installation through contact renewal and churn avoidance.
What you will learn in this EDUcast:

• What is Network Edge Orchestration (NEO)?
• NEO Challenges
• What about the Session Border Controller?
• How does NEO Address the Challenges?
• The Customer Journey with NEO
• Customer Problems
• The ROI of NEO

Edgewater Networks www.edgewaternetworks.com is a market leader in enabling real time communication services for service providers with our Network Edge Orchestration solution. Network Edge Orchestration is Edgewater Networks’ Hybrid Cloud/Edge approach to security, service quality management, and analytics.
Edgewater Networks’ customers use Network Edge Orchestration to power their hosted unified communications and SIP trunking offers.  With Network Edge Orchestration, they are able to rapidly provision services from a central control center, minimize truck rolls, ensure service quality, increase customer satisfaction, and, most importantly, rapidly scale to meet customer demand.
The company helps customers deliver intelligence at the network edge with its Network Edge Orchestration platform that includes the EdgeView Service Control Center, Intelligent Edge solutions, and the QuickConnect certification program.
http://media.blubrry.com/telecomresellerpodcast/content.blubrry.com/telecomresellerpodcast/Edgewater_Edited_May_2018.mp4