Anand Buch, invited by David Wang in the founding of NetSapiens in 2002, is among those ‘present at the creation’ of the cloud communications market. Today, what was invented by NetSapiens, sits at the heart of Crexendo, where Buch serves as Chief Strategy Officer and Co-Founder. “There’s a ton of rapid acceleration going on,” observes Buch as Enterprise Connect was clearly looking to AI as the next chapter in the story of how people and organizations communicate. In this podcast, Buch tells us how Crexendo, providing communications, collaboration and contact center solutions for providers, remains focused on delivering CX. “Customer experience is the key,” says Buch. Crexendo has recently passed the three million user milestone and is growing faster than the market.
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