Business Continuity, Cloud Innovation, and the Power of Resilience – A Look at NUSO’s Vision for 2025, Podcast

"If you're a business that relies on calls coming in to ring the cash register or serve your community, this is a lifeline," says Ryan Henley, Chief Revenue Officer, NUSO. As Cloud Connections 2025 approaches, NUSO is making headlines with its latest innovation, NUSO Flex, a groundbreaking inbound call redundancy solution designed to enhance business continuity and resilience in the face of network disruptions. In this edition of Technology Reseller News, publisher Doug Green sits down with Ryan Henley, Chief Revenue Officer at NUSO, to discuss how AI-powered call routing is redefining uptime, the company’s expansion into global markets, and their leadership at this year’s Cloud Connections event.

Solving an Industry-Wide Problem: Keeping Calls Connected, No Matter What

Henley explains that outages within the Public Switched Telephone Network (PSTN) are common but often beyond an enterprise’s control. With NUSO Flex, NUSO has developed a machine-learning-driven redundancy system capable of detecting service interruptions and rerouting calls within 120 seconds.

• Real-World Success – In 2024, severe hurricanes impacted the Houston metro area and much of the South, causing major network disruptions for many providers. Using NUSO Flex, the company automatically rerouted 400,000 numbers, ensuring business continuity for affected customers.
• Always-On Assurance – Whether for businesses, government agencies, or healthcare institutions, the ability to keep communications running during disruptions is essential—not just for operations, but for public safety and critical services.

NUSO at Cloud Connections 2025: A Leadership Role in the Industry's Future

At Cloud Connections 2025, hosted by the Cloud Communications Alliance (CCA), NUSO will play an active leadership role:

• CEO Matt Siemens will participate in a roundtable on profitable pathways in cloud monetization.
• NUSO is sponsoring a special dinner and networking event, reinforcing their commitment to the cloud communications community.
• NUSO Flex has been submitted for recognition at the Solutions Showcase, where top cloud innovations will be featured.

A Broader Vision: Expanding Global Reach and Cloud Capabilities

Beyond business continuity, NUSO is scaling its global operations, bringing its full-stack service provider model to new regions:

• Contact Center Expansion – NUSO now offers omnichannel contact center solutions, including AI-powered interactions.
• Compliance-Ready Solutions – NUSO’s call recording and compliance tools support GDPR, PCI, and HIPAA requirements.
• Global Reach – With expansions into the UK, the EU, and soon Latin America, NUSO is bringing its resilient cloud services to a worldwide market.

Learn More & Join NUSO at Cloud Connections 2025

Cloud Connections 2025, taking place April 14–16 in St. Petersburg, Florida, will be a must-attend event for cloud communication professionals. Meet the NUSO team, learn about NUSO Flex, and engage in dynamic roundtable discussions that are shaping the future of cloud services.

For event details, visit:
🔗 Cloud Connections 2025

For more on NUSO, visit:
🔗 www.nuso.cloud

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