AI-Connect delivers big business call management to the smallest businesses, Phone.com Podcast

Phone.com’s newest take on AI delivers an enterprise grade solution for the solopreneur

You can’t cut hair and answer the phone at the same time. You can’t cook in a commercial kitchen or grill and take reservations or pick up food orders. You can’t see a client, and take a call and book another client appointment, at the same time. Inbound calls remain a basic, critical, communication tool for millions of small, businesses. But millions of people who work on their own have limited means to manage those calls. Old school voicemail is as good as lost business.

In this podcast Amber Newman of Phone.com walks us through AI-Connect. AI-Connect is designed to interact in natural, free-flowing conversations with callers, enabling it to efficiently handle tasks such as call routing, schedule management, or answering FAQs. This capability is made possible by combining state-of-the-art automatic speech recognition (ASR), natural language understanding (NLU), natural language processing (NLP), text-to-speech (TTS) and large language model (LLM) technologies.

We see how AI-Connect works, including its ability to handle responses beyond yes and no. People use jargon, and AI-Connect handles jargon. AI-Connect also learns as it goes, improving with each use.

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