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VozTelecom announces the purchase by its parent company Gamma Communications of Mission Labs, a leader in the development of cloud contact center applications
12 Mar, 2021
With this acquisition, the Gamma group increases its capabilities in the emerging cloud communications market in the United Kingdom and Europe. March 8, 2021 -
VozTelecom announces that its parent company
Gamma Communications plc (“Gamma”), a leader in cloud communications for companies with a presence in the markets of the United Kingdom, the Netherlands, Germany and Spain,
has completed the acquisition of Mission Labs , a new milestone in the company's long-term growth strategy, following its leadership in the UK cloud communications market through an extensive distribution channel and recent European expansion. Mission Labs is a company that
develops UCaaS (Unified Communications as a Service) technologies, highly regarded in the British market for creating
advanced technological solutions for communications and user experience platforms , as well as providing excellent service to its customers and business partners. channel. The acquisition of Mission Labs will allow Gamma to improve and expand its CCaaS solutions in the cloud (Contact Center as a Service). This acquisition
is in addition to Gamma's
purchase of Telsis in November 2019, which has resulted in the launch of the Horizon Contact Center in the UK, a
Contact Center fully integrated with Gamma's cloud communications solution and targeted to the SME market . With this new acquisition, Gamma will be able to provide Contact Center solutions for the entire business market in the UK and Europe, from small to large companies. In addition, Mission Labs has developed a
UCaaS platform called CircleLoop that allows offering a complete cloud telephony service through web, desktop and mobile applications specifically developed for the micro-business market. This solution will allow Gamma to grow in the soho market (Small Office Home Office) through digital channels; A key market in its growth strategy in all the countries in which the company has a presence. According to the consulting firm Cavell Group, it is estimated that, by the end of 2025, there will be 2.7 million cloud telephony users in the microenterprise segment (double the current volume) and 3.5 million users in Spain, Netherlands and Germany together.
Andrew Taylor, CEO of Gamma, commented : “
The acquisition of Mission Labs is important to Gamma and gives us the opportunity to strengthen and accelerate our capabilities in both solutions and technology UCaaS, CCaaS and development of the digital channel across the group. . This will allow Gamma to take advantage of current and future growth opportunities and ensure that we continue to successfully meet our immediate and long-term commitments. On a personal level, and on behalf of everyone at Gamma, we warmly welcome all Mission Labs staff and customers to the Gamma family and look forward to working with them very soon . "
Damian Hanson, Co-Founder of Mission Labs, commented : “
We are delighted to be part of the Gamma family and see this as the next step in the continued development and growth of our business. We believe that we can combine our products, development and commercial teams with those of Gamma to drive the business strategy we have built to reach the next level. It's great to have found a partner with a similar spirit and vision for the future . " More at
https://www.voztele.com/.
