Snom strengthens its management team as Mark Wiegleb and Mario Schenker take on new roles
Premium IP telephony brand, Snom Technology, has appointed Mark Wiegleb as Vice ...
News
2 min read
Vonage: Video Communication Soars as Businesses and Service Providers Respond to Coronavirus
28 Apr, 2020
New Vonage Report Reveals Video Usage Trends & Benchmarks, Including a 232% Increase in Video Traffic in March
HOLMDEL, NJ-- -- Vonage (Nasdaq: VG), a global business cloud communications leader, today released a report - “Video Communication Soars as Businesses and Service Providers Respond to Coronavirus“ - detailing rapid growth in video communications usage during the COVID-19 pandemic. The report provides unique insight into how organisations are leveraging programmable video solutions to stay connected even in a time of crisis, including a look at total video minutes for Vonage customers, which increased 232% in March. "COVID-19 has drastically changed everyday life, and organisations are seeking ways to minimise the disruption to their operations, while keeping their employees safe. Vonage Video APIs are embedded in businesses’ existing applications, powering solutions that are connecting people and delivering services in a personal, seamless and safe way when in-person interactions are just not an option," said Alan Masarek, CEO, Vonage. Masarek continued, "The availability of off-the-shelf video conferencing solutions has garnered a lot of attention for remote work in recent weeks. However, without the ability to provide embedded, programmable video functionality, these off-the-shelf solutions don’t address the need most businesses have to power essential services during this public health crisis, including telehealth, distance learning, finance, fitness and so many others.” Healthcare and Education Traffic Grows to Support Individuals During Pandemic Industries providing essential services during this global health crisis, including healthcare and education, experienced major increases in video traffic.- Overall video traffic for telehealth services provided by Vonage increased 727% between February and March.
- As just one example, Vonage customer Doxy.me, a cloud-based telemedicine solution, reported 139,000 new providers and 1.35 million patients using telemedicine in just one week. This surge of usage equates to almost 21 million minutes and an average of nearly 169,000 calls daily.
- The education industry experienced a 36% increase in overall video minutes between February and March 2020, as educators turn to web-based instruction, virtual classrooms and office hours, and tutoring via video.
- Video traffic from technology companies increased 287%;
- Social media platforms and messaging apps are also seeing widespread video traffic, with a 271% increase;
- Business service providers experienced a 222% increase;
- Financial services firms realised a 155% increase; and
- Media industry companies experienced a 120% increase in month-over-month video traffic.
