Previously, Kristy served as a Senior Vice President in the contact center and sales organizations for Vonage from 2018 to 2020.
Holmdel, NJ - July 29, 2024 - Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has named Kristy Thomas, Senior Vice President of Global Channels and Alliances. In this role, she will be responsible for building the Company’s high-growth strategy for its indirect routes to market, with oversight of global channels including Technology Services Distributors (TSDs), Software as a Service (SAAS) vendors, Independent Software Vendors (ISVs), System Integrators (SIs), Resellers and hyper-scaler partnerships.
A well-known and prominent leader in the Channel and cloud communications sector, Thomas has more than 20 years of experience building and scaling successful sales and leadership teams. She has dedicated her career to working with partners and their customers, including global enterprises seeking digital transformation, to unlock their full potential within the ever-evolving technological landscape.
Previously, Kristy served as a Senior Vice President in the contact center and sales organizations for Vonage from 2018 to 2020. She was an integral part of the Company’s acquisition of industry-leading contact center provider NewVoiceMedia, helping to drive a customer engagement framework for contact center transformation that enabled businesses and their agents to create more meaningful customer engagement.
“Kristy is a respected and well-known leader within the Channel space and I am thrilled to welcome her back to the Vonage team,” said Reggie Scales, Acting Head of Applications for Vonage. “At Vonage, we offer full-service partner programs - from introduction to provisioning to deployment and beyond. Kristy will be instrumental in supporting our partners to continue to “think Vonage first” for every step of their customers’ life cycles. Her unrivaled passion for customer experience, technology innovation, and sales strategy will be vital to helping drive and steer our channel strategy, which remains a high -growth, core focus of our overall corporate strategy.”
Prior to rejoining Vonage in 2024, Thomas has served as Vice President of Partner Experience and Enablement at Intelisys (a Scansource company). In this role, she built an ecosystem that supported a 37% year over year growth in its customer experience practice, reinforcing an emphasis on meeting partners’ individual needs by providing tools to help them serve their own customers. This included the creation of a partner marketing program, partner education and events, a partner loyalty program, and high-growth technology programs.
She has also held various sales leadership positions for cloud communications providers, including Vice President of Western Sales at Talkdesk where she was responsible for the leadership and execution of the enterprise field sales organization within the region and as
Vice President of Cloud Communications at Masergy Communications (now Comcast), where she drove a 30% year-over-year growth for the cloud communications division and achieved the organization’s Chairman's Club award four years in a row.
“I am excited to be back at Vonage and to step into this new role, building on my experience and success at the Company to further our channel program, strengthen our foothold in the market and support our partners in serving their customers,” said Thomas. “During my previous time at Vonage and throughout my career, I have gained an appreciation for and deep understanding of our competitive landscape, including the evolving education and enablement needs of the partner community and the complex buying behavior and technology investments of their customers. This is an exciting time at Vonage and I look forward to working closely with our strong channel management team who provide expert advocacy and support to our robust network of trusted partners around the globe to guide and support them in embracing the kind of technology that presents high-growth opportunities for their businesses and drives meaningful connections for their customers.”
Added Scales, “Kristy made a tremendous impact on our business when she previously served on the sales team at Vonage, not only in the growth of our contact center business but in the way our sales teams support our network of partners. We are fortunate and delighted to have her back at Vonage where she will be an invaluable asset in driving innovation and success for our business, for our partners and for their customers.”
About Vonage
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage's fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements.
Vonage is headquartered in New Jersey, with offices throughout the United States, Europe, Israel and Asia and is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on X (formerly known as Twitter), please visit twitter.com/vonage. To follow on LinkedIn, visit linkedin.com/company/Vonage/. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.