Written by Jeff Owen | Mar 6, 2015 5:00:00 AM
Alteva Provides Advanced Analytics and Reporting to TWO MEN AND A TRUCK to Unite Locations and Streamline Business Activities
PHILADELPHIA, PA – March 2, 2014 –
Alteva (NYSE MKT: ALTV), a premier provider of hosted
Unified Communications, announces that
TWO MEN AND A TRUCK®, the franchising industry’s leading moving services brand, has selected Alteva Unified Communications solutions after a rigorous RFP process. The company needed a way to unite the disparate locations, run a centralized call center and have the mobility and flexibility to roam their offices and still be connected to their desk phones. “Alteva helped us close the loop within our organization,” said,
TWO MEN AND A TRUCK® IT Director, Jake Gaitan. “Using their service has enabled us to see a significant revenue increase and more importantly, given us more comprehensive reporting and visibility into important franchise metrics.”
TWO MEN AND A TRUCK® has over 300 franchised locations throughout the United States and additional locations in the UK and Canada. The biggest driver to the communications overhaul was to back up the franchise locations as part of their strategic technology roadmap. They wanted HQ to have the ability to be the backup call center for every franchise location. Using geo-routing, Alteva was able to route every call to the nearest franchise based on the inbound caller ID, ensuring that every potential customer reached a location nearest to them. During pilot testing, this call center configuration and geo-routing showed significant increased revenue – the company is simply booking more appointments because they’re answering every call in a timely manner. “We’re thrilled to be able to provide
TWO MEN AND A TRUCK® with the analytics and reporting that enable them to become more efficient and productive,” said, Bill Birnie, CMO, Alteva. “Enabling our customers to do what they do best, is what it’s all about.” For more information about Alteva, please call
877-258-3821 FREE. To learn more about Alteva, visit
www.alteva.com. You can also follow Alteva on Twitter @AltevaInc.
