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‘Twitter Queues for BroadSoft’ Wins TMC 2019 Communications Solutions Product of the Year
1 Nov, 2019
LONDON - Oct. 28, 2019 - Kakapo Systems
announced today that TMC has awarded
Unity Contact Center a 2019 Communications Solutions Products of the Year Award. The latest release from Kakapo Systems adds
Twitter Queues to the Unity omni-channel solution for the Cisco BroadWorks platform. This allows Service Providers to layer new digital channels on top of their existing BroadWorks SIP platform. As a pure cloud solution there are no servers to deploy and Unity Contact Center uses existing BroadWorks user credentials to dovetail seamlessly with the BroadWorks ACD.
Steve Tutt, Marketing Director at Kakapo Systems says “Traditional voice call centers have low credibility with Generation Z and studies have shown that they just won’t sit in a queue. What we are seeing with social channels like Twitter is customer service impacting buyer behavior. Customers are increasingly looking online and at peer communities to influence their buying decisions. Public feeds like Twitter are making customer service the new sales battleground.” “Congratulations to
Kakapo Systems
for being honored with a Communications Solutions Product of the Year Award,” said
Rich Tehrani, CEO, TMC. “Twitter Queues for BroadSoft
is truly an innovative product and is
amongst the best communications products and services available on the market today. I look forward to continued excellence from Kakapo
in 2019 and beyond.” For more information, visit
www.kakaposystems.com and
www.tmcnet.com.
