1. RingCentral MVP is the leading solution designed explicitly to address multiple audiences, including line of business users and IT professionals. RingCentral MVP combined with a rich analytics capabilities addresses multiple line-of-business use cases. For example, inbound sales teams can measure call volume to make critical staffing decisions. Marketers can use special assigned phone numbers to track the success of their campaigns. Also, customer service managers can monitor live call queues and reallocate resources on the fly to keep customers happy.
2. Extensive QoS analytics automatically included without the need for integrations or fees. According to the study, RingCentral analytics allow IT staff to access data from both video and voice call data separately or intermingle it in one place, providing a better level of detail and insight–at no additional cost. Also, the analytic capabilities allow IT staff to customize device and IP address mapping to more easily identify, locate, and resolve issues.
3. Provides a single, simple, powerful interface for summary views and drill-to-detail across message, video, and phone. According to the study, RingCentral provides a single interface for summary statistics, intuitive drill-to-detailed, and real-time insights that do not require extensive training or skills. This makes it easy for IT and business users to access their data all in one place.
4. Custom KPIs and intuitive drag-and-drop interface provides superior flexibility. The study concluded RingCentral analytics allow customers to develop custom KPIs, dashboards, and insightful views of their data, which can be delivered right to their inbox, browser, or mobile device. Users can rearrange columns and create custom summary statistics and custom dashboards to develop taxonomies that use naming conventions specific to their business–a great benefit to vertical industries.
“Tolly’s findings validate one of our longstanding goals – provide our customers with powerful analytics that enable them to better run their businesses, while being easy-to-set-up, easy-to-use, and easy-to-manage,” said Esther Yoon, vice president, industry and product marketing, at RingCentral. “RingCentral’s reporting gives us more visibility into our call-queue teams than we’ve ever had. We use data points such as percentage of calls answered, and average hold time, both to improve agent performance and to support requests for more resources,” said Travis Cook, executive director of telecommunications, Texas Christian University. Download a complimentary copy of the Tolly Group report here to review the complete test details and results. For more information on RingCentral analytics solutions, go here. About The Tolly Group The Tolly Group provides IT users and vendors alike with independent, objective, hands-on testing, benchmarking services and consulting designed to illuminate differences between strategic products/services and help IT buyers make informed technology decisions. For additional information, visit https://www.tolly.com. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®, the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Contact Center™ solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.