The VozTelecom virtual switchboard improves the competitiveness of companies by integrating with new sector CRMs

• VozTelecom integrates its Centrex cloud switchboard with multiple business applications from the real estate market, car dealerships, insurance or property managers.
• The company has also developed integration with several CRMs on the market such as Hubspot, Zoho, Zendesk.

In this way, it is possible to combine the advanced functions of a cloud PBX ('Cloud PBX') with real-time access to the information of the customer contact card stored in the company's business application, enriching the communication with customers with a much more personalized service.

“ For a company, having a CRM integrated with the cloud communication system helps to significantly improve communication with customers, differentiate itself from the competition and increase productivity while maintaining activity and operation with total normal. All this is key at a time when companies are adapting to ensure business continuity by implementing systems to access all resources remotely and maintain activity from anywhere as if they were in the office, ensuring communications with clients and collaboration between workers ”, explains Xavier Casajoana, CEO of VozTelecom .

Especially relevant are the integrations of VozTelecom with sector CRMs , such as those developed for some partners in the real estate, property management, car dealership or insurance sectors. These integrations make it possible to improve the efficiency of the commercial teams, improving the company's image with a much more personalized and professional customer service and, ultimately, increasing sales .

“By integrating their CRM with our Centrex virtual switchboard , our clients do not miss any calls, save on attention time and sales representatives always have the information and the history of communications with their clients at hand, making a better follow-up of sales opportunities and consequently improving the competitiveness of the company ”, says Stéphane Quinnez, commercial director at VozTelecom. " In addition, this is a great differentiation opportunity both for our distribution channel partners who can offer their business customers added value to their communications, and for companies that develop business CRMs that can add new functionalities to their solutions.”, Stéphane also highlights.