Written by Amy Ralls | Apr 16, 2021 4:00:00 AM
- The operator deploys a secure corporate private network that includes a Voice IP virtual switchboard to interconnect its 21 offices
- It has 4G backup in each headquarters that automatically enters operation in case of problems on the main line to ensure the permanent availability of the connection
- The Sarevoz IP Telephony has made it possible to greatly reduce the costs of voice communications in the company, with calls between the centers and with very low costs the rest.
Zamudio - April 14, 2021 - SUVIMA, a distributor of spare parts for automobile and industrial vehicle for professionals, which markets the brands market leaders in original spare parts, has opted for the solutions of Sarenet communication to achieve higher quality connectivity, speed and security for the 21 headquarters of the company. It also optimizes the exchange of information between them and the availability is guaranteed permanent connection thanks to backup or back-up solutions. At the same time, it has installed a virtual Voice IP switchboard that improves substantially the telephony services of your call center, reducing costs of meaningful way. The company, which has a range of products in stock that covers more than 80,000 references, began with a store in Valencia more than 60 years ago, and today it has 21 centers spread over 5 provinces: a main regulating warehouse of 4,000 m2 and the central offices in Ribarroja del Turia (Valencia), 20 branches distributed by the Valencian Community and Castilla-La Mancha, and a SAT to advise clients on complex repairs. Within this framework, the company considered the need to tackle a project to improve its telecommunications to achieve fast and secure interconnection of all its headquarters with a global solution for a corporate private network. This improvement in connectivity allowed, in turn, to be able to include a virtual switchboard solution with IP voice service that would improve its telephony service, a critical aspect due to the high activity of its call center or telephone assistance service (reception of orders, consultation of references, etc.) Both solutions, both the private network and the IP switchboard, had to be flexible and scalable, to be able to easily adapt them to the growth and geographical expansion of the company.
Sarenet's solution To meet these needs, Sarenet has configured a Virtual Private Network (MPLS), combining different technologies in each location, with 100, 300 and 600 Mb FTTH links, and 4G backup solutions at each headquarters, which automatically come into operation in case of problems in the main line to guarantee the permanent availability of the connection and avoid interruptions or losses in the service. In addition, the Private Network has been secured by installing firewalls and configuring them with rules to control external accesses. A Virtual Voice IP Switchboard has also been installed, which provides service to the 21 branches with 179 extensions. This has made it possible to unify the voice communications of all the work centers, and to achieve great savings in equipment since it is a dedicated virtual solution. With this solution, in addition to unifying its voice communications, Suvima now has all the functions of a high-end switchboard with features that facilitate its management, such as reports and statistics of all calls made and received, and the possibility of viewing information from the different call centers.
Cost reduction and better benefits This comprehensive and totally customized solution has meant for Suvima to greatly reduce the costs of voice communications in the company, with calls between centers being free and the rest with very low costs. With the Suvima Virtual PBX, enjoy benefits and services that you did not have before (control of telephone consumption, details of all incoming and outgoing calls with statistics, easy access to changes in the configuration, extension of extensions without additional costs, etc.), with high availability in voice lines, so as not to lose any calls due to saturation in the lines. In addition, with this solution they have achieved great savings in hardware and software maintenance costs, since they only need one switchboard for all their work centers, regardless of their location and the geographic numbers with which they work, being able to expand it with new extensions easily and without additional costs. With all this, Suvima has managed to provide a better service to its customers, especially to attend to technical improvements and the resolution of incidents through its call centers. For Jorge Jareño, Suvima's IT Manager, the choice of Sarenet for this project is influenced by several aspects. "Its direct and personalized service, together with its technical capacity and long experience in corporate voice and data solutions, in addition to its powerful technological infrastructure, guaranteed us a complete solution of maximum reliability". Jareño also values the importance of flexibility and adaptation to Suvima's specific needs, which has allowed them to have a solution comprehensive and fully personalized. “Our plans are to continue growing and evolving our telecommunications solution with Sarenet; in fact, since the start of this project, we already have one more store, which has been integrated into our communications structure quickly and without any incident, because we have implemented a flexible and scalable solution”, he concludes. More at
www.sarenet.es.