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Survey Predicts Rapid UCaaS Adoption
13 Apr, 2018
BroadSoft, the newest piece of the Cisco ecosystem, found in a recent survey that 80% of businesses are considering moving to cloud based Unified Communications as a Service (UCaaS), and that 57% of companies are actively evaluating solutions right now. The BroadSoft survey include over 1,000 enterprise IT decision makers at organizations of all different sizes and across different industries. To get the full survey go
here. The core survey finding held consistent across all of the sectors they researched: UCaaS is the newest must-have technology as companies of all shapes and sizes continue to adapt to the digital world. Looking deeper into the data, trying to find the “why”, we see several things. Perhaps most importantly, we see that transitioning your business communications to a cloud UCaaS provider allows your internal IT resources to focus on other issues, with the knowledge that the communications piece of the puzzle is taken care of. Updates occur automatically in the cloud, and the end users can manage most of their communications needs themselves or with the UC provider directly without involving internal IT. In addition, we see that
Adoption Drivers
The survey found that the biggest drivers for UCaaS adoption arose from the way these solutions redressed core business priorities for the IT decision makers:
- Mobility – “Better service for mobile and remote users” (79% of survey respondents)
- Productivity – “General improvement of employee productivity” (78%)
- Agility – “No needs for upgrades, the service will always be up-to-date” (78%)
- Operations – “We wanted to reduce our IT staff effort for communications” (70%)
