Written by Amy Ralls | Oct 26, 2018 4:00:00 AM
October 23, 2018 - Star2Star Communications, provider of the World's Only Full Spectrum Communications Solution, announced today that
TMC, a global, integrated media company, has named the Full Spectrum Communications Solution as a 2018 Contact Center Technology Award winner, presented by
CUSTOMER magazine. This award recognizes Star2Star for their innovative Full Spectrum solution including StarCenter® 3, an advanced contact center solution that offers enhanced call routing, management, and reporting features. StarCenter® is cloud-based, making it easy to scale and operate across multiple locations. It also allows administrators to easily manage and track the activities of agents, queues, and customer interactions from an intuitive, web-based interface. "StarCenter® 3 is a unique component of the Full Spectrum Communications Solution," said Michelle Accardi, President and Chief Revenue Officer at Star2Star. "It is both offered as a standalone solution and with the rest of our portfolio. We are thrilled that it has been recognized by TMC as a leading contact center solution; at Star2Star, we believe that an advanced contact center solution helps businesses reach new heights in customer service and the ability to offer truly excellent results. And with StarCenter®, our customers can double their communications effectiveness with the latest and greatest features as well as the ability to integrate it into their larger communications system." "Congratulations to Star2Star for being awarded a 2018 CUSTOMER Magazine Contact Center Technology Award. The Full Spectrum Communications Solution, and StarCenter® 3 in particular, has been selected for demonstrating innovation, quality, and unique features which have had a positive impact on the customer experience," said
Rich Tehrani, CEO, TMC. "We're pleased to recognize their achievement." This 13th-annual Contact Center Technology Award, presented by
CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries. Results of the 2018 CUSTOMER Contact Center Technology Award will be published in
CUSTOMER Magazine online. More at
https://www.star2star.com/.