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Star2Star Integrates With Harley-Davidson’s HigherGear CRM to Elevate Their Customer Experience
11 Dec, 2017
SARASOTA, Fla., Dec. 11, 2017 -- Star2Star Communications, provider of the World's Most Complete Cloud Communications Solution with options ranging from Hosted to Hybrid, recently announced a custom integration with Harley-Davidson’s dealership CRM platform, HigherGear. This integration was completed leveraging StarPaaS, Star2Star’s integration platform as a service that enables rapid custom development. SB Atlantic Communications, a Star2Star Partner, initiated this custom integration in order to maintain operations with Harley-Davidson’s legacy Time Division Multiplexing (TDM) system. Since this functionality was not supported by other VoIP and Unified Communications as a Service systems, SB Atlantic and Harley-Davidson sought an alternative solution, and Star2Star Communications was there to deliver to their needs. Star2Star connected Harley-Davidson’s CRM, HigherGear, to the on-premise StarBox® Voice Optimized SD-WAN. Thanks to the on-premise StarBox® and custom development services, Star2Star delivered Harley-Davidson with important Call Detail Record (CDR) information including caller ID, date, time, and duration of calls. This functionality allows Harley-Davidson to obtain vital takeaways about their customer base automatically in order to elevate the customer experience overall. Bill Wnukowski, President at SB Atlantic Communications said, “Star2Star executed the integration perfectly. They sent out Professional Services who performed a flawless integration and made the customer very happy.” “StarPaaS elevates Star2Star’s Full Spectrum capabilities by providing customers the ultimate flexibility to integrate communications into their current workflows,” said Michelle Accardi, President and Chief Revenue Officer at Star2Star. “Not only do we offer the World's Most Complete Cloud Communications Solution, including unparalleled call quality and advanced Unified Communications features, but with our technology, we can quickly and easily develop and configure completely custom solutions for our customers. Technology should be designed around the customer’s workflows, and not vice versa; StarPaaS supports this belief by leveraging the ability to integrate with any third-party technology.” More at
http://www.star2star.com/.
