SIPPIO Partners with Solgari to Extend Microsoft Teams with AI Customer Engagement Solutions

Annapolis, MD - June 10, 2024 - SIPPIO, a global leader in voice enablement for Microsoft Teams and Zoom, has today announced a strategic partnership with Solgari, a provider of the leading certified AI Customer Engagement solution for Microsoft Teams. This collaboration further empowers channel partners to go beyond calling by adding Solgari’s Microsoft Teams native Contact Center offering to SIPPIO’s growing catalog of complementary services, providing channel partners with a comprehensive one-stop solution for their customers.

A Native Teams Solution for Channel Partners

With Solgari, SIPPIO now offers an AI customer engagement solution that delivers a native Microsoft Teams experience. This partnership empowers organizations to elevate their customer and employee engagement strategies through a unified platform with support for omnichannel communication, AI-powered analytics, and real-time insights.

Key Benefits

• Lightning Fast Deployment: Organizations can enable any employee to be a customer service champion by simply extending their Teams experience with AI-powered customer engagement and contact center functionality in hours, not months.
• Reduced Risk: Solgari offers a native Microsoft Teams experience, removing the need for a risky transition to another agent experience. Certified by Microsoft, Solgari delivers on the “secure by design” promise.
• Future-Proofed: Organizations can instantly adopt practical and impactful AI use cases out of the box with the Solgari copilot. A comprehensive Generative AI roadmap will continue to build on and seamlessly integrate into the Microsoft AI stack.

Empowering Channel Partners

“Our mission at SIPPIO is to make technology fast, easy, and flexible,” said Adam Cole, CEO of SIPPIO. “With the addition of Solgari’s Customer Engagement solution to our portfolio, we provide our channel partners with a robust contact center solution with a native Teams experience. This partnership reinforces our commitment to delivering innovative solutions that enhance productivity and customer satisfaction.”

Ernie LaBara, Solgari’s Chief Growth Officer, Americas, added, “Solgari’s partnership with SIPPIO marks a significant milestone in our mission to provide seamless AI-driven customer engagement solutions to our Microsoft Teams customers. With SIPPIO’s advanced voice enablement platform, our customers and partners can expect improved productivity, operational efficiency, and a better user experience as they transition from premise-based proprietary communications to the cloud. Together, we are committed to delivering innovative solutions that help businesses extend the use of Microsoft Teams and empower every employee to be a customer service champion.”

Pax8 Beyond Conference

This announcement comes ahead of the Pax8 Beyond conference, where SIPPIO and Solgari will jointly present these enhanced capabilities. Attendees will have the opportunity to see live demonstrations of the integrated solutions and learn how these tools can transform customer engagement strategies.

Explore the Future of Customer Engagement

The addition of Solgari marks a significant expansion for the SIPPIO CX portfolio of customer engagement solutions for Microsoft Teams and represents SIPPIO’s ongoing innovation beyond traditional voice solutions. To learn more about how this new offering can benefit your organization, visit sippio.io

About SIPPIO

SIPPIO is an award-winning voice enablement platform that offers the easiest and fastest way to enable PSTN calling in Microsoft Teams Phone and Zoom Phone. Available in over 80 countries, organizations worldwide trust SIPPIO to keep their people connected, productive, and engaged. As an accelerator for Microsoft Operator Connect and Zoom Provider Exchange, SIPPIO also enables carriers and service providers to build and launch customer-focused voice experiences using its future-proof infrastructure, software, automation, and API layers. Learn more: sippio.io

About Solgari

Solgari enables every employee to be a customer champion and significantly improves both your customer and employee experience in just days. Delivered from the Microsoft cloud and live in hours, Solgari for Microsoft Teams and Dynamics 365 provides unparalleled speed to value, removing the risk of a complex systems integration project. Learn more at solgari.com