Sarenet gets two new certifications for its innovation

The Spanish Certification and Innovation Agency (ACIE) recognizes the company's effort in R + D + i.

Sarenet has received two certifications of technological innovation from the Spanish Certification and Innovation Agency (ACIE). These awards highlight the important effort made by the company in R + D + i year after year . One of the certifications is linked to the project "Advanced system for resolving incidents of services and the infrastructure that supports them (RESINC)". It is an advanced system to manage incidents in virtual private network services, cloud hosting, email and VoIP , offered by Sarenet to its customers. RESINC improves the efficiency of the actions of the support staff and communication with the client, while reducing the time for resolving incidents.

This system performs an exhaustive monitoring of the services and the infrastructure that supports them , with the intelligence required to act proactively and identify accurately the origin of the incidents. All this makes it possible to significantly reduce incident resolution times.

RESINC combines, in an efficient way, automatic mechanisms that reduce the number of alerts that support staff must manage with tools that facilitate the identification of the most relevant alerts , the origin of incidents and communication with clients with transparent management. All this has meant an improvement in efficiency, which has made it possible to meet the growth and sophistication of the services provided to clients.

Advanced mechanisms in the email service

ACIE also certifies the project "Email service with advanced security mechanisms and traceability of exchanges". In this sense, Sarenet decided to undertake an ambitious project to improve its e-mail service on its own cloud platform, to provide it with new functionalities and greater usability , and to go one step further in two aspects that are especially important for its business customers: security and traceability of communications.

Regarding the first, special emphasis is placed on mechanisms for restricting access and control of reputation and fraudulent access, in addition to improvements in the control of information theft via email.

This system, with a new tracker, has a modern and powerful interface for email drafting, at the same time allowing the signing and encryption of messages and the integration with the storage in the cloud . It also includes the management of collaboration tools (calendars, contacts and tasks between users), sharing of mail folders between users, with a granular level of permissions, and offers information about access to the account, as well as an automatic classification system of the mail.

It allows, in turn, generate notifications of delivery and confirmation of reading, have several signatures and identities with which to answer the mail and autoconfiguration of client applications and instant messaging.