Written by Jeff Owen | Jul 29, 2015 4:00:00 AM
RingCentral’s VP of Contact Centers and Integration, Marco Casalaina speaks with Don Witt of Telecom Reseller about RingCentral’s Contact Center, Dash Board and integration. Since 2003, RingCentral has been breaking down the communication barriers created by complex on-premises hardware. RingCentral delivers cloud business communications solutions that free people to work the way they want in today’s mobile, distributed and always-on work world. Delivered on a state-of-the-art cloud infrastructure, RingCentral’s cloud communications solutions help more than 300,000 customers thrive in a new world of work. From the leaders in cloud communications and cloud contact centers comes a new solution that empowers customers and call center managers like never before. RingCentral Contact Center, powered by inContact, delivers powerful, multichannel capabilities that let customers decide how they want to engage with you. The comprehensive feature set enables you to resolve issues faster and more effectively and increase customer loyalty.
Manage change effortlessly. For such a powerful solution, RingCentral Contact Center is surprisingly nimble. The ability to add and remove agents instantly benefits every organization, especially those that experience seasonal demand. Remote agents can log on anywhere there’s an internet connection. And scheduling, tracking, and training agents are enabled by a full suite of workforce management and optimization tools.
Give customers a choice. Customer service often involves problem solving, so it helps to put customers in a good frame of mind. RingCentral Contact Center lets customers reach you on the channel of their choice. This includes voice, email, web chat, fax, and SMS. Handoffs between channels occur seamlessly, furthering the impression of a company that values its customers. When you win their hearts, you’ll win their business. Soon your contact center will pay for itself.
Listen to this podcast at http://tinyurl.com/qxk3uuk More at
www.ringcentral.com and
https://developer.ringcentral.com