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RingCentral Integrates Communications and Messaging Platform Into More Than 500 Workplace Apps Through New Partnership
26 Apr, 2016
New Integration With Zapier Expands Cloud Communications, Collaboration Across Vast Landscape of SaaS Apps That are Integral Tools for Today’s Workplace
BELMONT, Calif.—April 25, 2016 —
RingCentral, Inc. (NYSE:RNG), a leading provider of cloud business communication and collaboration solutions, today announced a groundbreaking integration with Zapier, a Web app automation service, that embeds RingCentral Office® into more than 500 workplace SaaS applications. Available immediately, this integration makes voice and messaging capabilities an integral part of the everyday business workflow in workplaces around the world. Through this integration, any business currently using Zapier to automate custom workflows can improve customer service and streamline internal communications. Because the integration occurs on the existing Zapier platform, companies don’t need to deploy any development resources to enable RingCentral’s capabilities. “Communication and collaboration are no longer siloed functions for the modern workforce,” said Wade Foster, CEO of Zapier. “The launch of the Zapier and RingCentral integration brings powerful cloud communications and collaboration tools directly into a vast number of SaaS apps already being used throughout the workplace.” RingCentral’s integration with Zapier makes infusing business communications into every aspect of work even easier and more cost-effective. Customers are now able to set automated responses for missed calls via SMS, Gmail, or team messaging; archive voice recordings or email attachments in Box® or Google Drive
TM folders; and kick off a Salesforce or Intercom ticket in response to phone calls from specific numbers. Some of the more notable apps into which RingCentral can be integrated easily and quickly include: Google Drive
TM, Google Sheets
TM, Evernote®, Twitter®, Salesforce®, Dropbox®, WordPress®, Google Calendar
TM, Gmail
TM, MailChimp®, Trello®, HubSpot®, Asana
TM, GitHub®, LinkedIn®, Eventbrite®, Buffer
TM, PayPal®, and Zendesk®. “Today’s workplaces need the ability to easily embed their communications functions into all their other business software apps to maximize efficiency in both internal and external communications,” said David Lee, Vice President of Platform Products at RingCentral. “This integration with Zapier is the easiest solution available for embedding communications into many business applications.” Businesses can create their own custom automations and workflows, including the following:
- Archive a new call recording into a Box or Google Drive folder
- Send an email response via Gmail upon receipt of a new voicemail message
- Send an SMS to a support queue after a missed call from a customer
- Create a new Google Sheets row after ending a phone call
- Post a message in Glip® after receiving a missed call
- Create support tickets for emails with specific patterns
- Send an automated Gmail email or Slack® message after receiving a new SMS
- Respond to a text message by sending an automated response via RingCentral SMS.
