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RingCentral Announces RingCentral Cloud PBX for Microsoft Teams with Direct Routing Integration
30 Jun, 2020
Broadens Microsoft Teams integrations to empower users to be more productive
BELMONT, CA-- -- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced RingCentral Cloud PBX™ for Microsoft Teams enabling Direct Routing integration. With RingCentral Cloud PBX for Microsoft Teams users will have access to more robust cloud PBX capabilities without ever having to leave the Teams interface on mobile, web, and desktop. RingCentral also provides broader integrations with Microsoft Teams that enhance user productivity across the platform. “Today’s modern workforce wants the flexibility to communicate using their preferred channels, both within and outside their organization,” said Will Moxley, chief product officer, RingCentral. “For organizations using Microsoft Teams for team messaging, RingCentral Cloud PBX for Microsoft Teams provides exceptional enterprise PBX capabilities, enabling users to remain productive from within their Teams environment. Our integrations with Teams aligns with our vision of delivering an open platform, where our rich integration ecosystem empowers users to effortlessly and intuitively access RingCentral communications capabilities from their applications of choice to drive productivity across their enterprise.” RingCentral Cloud PBX for Microsoft Teams with Direct Routing integration includes:- Call controls: Enables users to mute/unmute, hold, resume, and transfer calls
- Interactive Voice Response (IVR): Businesses can create sophisticated and global call-flow configurations
- Call handling: Route incoming calls to any or all of the users’ devices eliminating the need to be tethered to a desktop computer
- Call queues: Route and distribute calls to several extensions and set up overflow capabilities for when it gets busy
- Open Platform: Organizations can take advantage of RingCentral’s robust library of native integrations or build their own with RingCentral APIs. The RingCentral open platform ecosystem continues to expand with more than 40,000 developers and 4,000 out-of-the-box and custom app integrations
- Global Coverage: Enterprises can leverage RingCentral’s global phone system capabilities in 40+ countries and local and toll-free numbers in 100+ countries
- Service Level Agreements (SLA): RingCentral Cloud PBX for Microsoft Teams offers native PSTN with industry-leading available 99.999% SLA. RingCentral Cloud PBX features and functionality remain at RingCentral's SLA. End users accessing the integration via Teams are subject to the Teams SLA.
- Security Certifications and Compliance: RingCentral provides audit reports demonstrating applicable safeguards for requirements such as HIPAA and FINRA, and offers leading audits and security certifications such as SOC2, SOC3, HITRUST, and others
- Native call recording: The solution enables users to seamlessly record inbound and outbound calls from any device as needed
- Analytics and Call Reports: Provides users complete visibility into all their calls, identify key trends, set up automated alerts, and more to drive real-time decisions
- Office 365 Chrome extension integration: Drives productivity from Microsoft Teams by quickly accessing RingCentral to schedule a video meeting, send an SMS, search their directory, or make a call within Teams, without requiring a separate desktop app.
- Microsoft Teams RingCentral native integrations: Users can click an embedded message button or “@” mention RingCentral to directly schedule meetings, start a video call, or phone conversation from within Teams. The integration enables users to access a contact (both with web + desktop) without leaving Teams, eliminates the problem of siloed apps.
