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RingCentral Announces Fully Integrated High-Volume SMS Services for Rapid Business Communications
20 Oct, 2020
Code Together Conference 2020 brings together industry leaders and developers, features several new product innovations driven by RingCentral’s Open Platform
BELMONT, CA - October 20, 2020 -
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced a new high-volume SMS service that enables businesses to send SMS messages and updates to their customers rapidly and reliably. Using this service, developers can build customized apps using RingCentral’s business communications platform. RingCentral also offers the service via pre-built applications available in the
RingCentral App Gallery. "In these unprecedented times, staffing healthcare workers is more critical than ever, and all hinges on the speed of effectively managing increased demand. Using RingCentral’s High Volume SMS API on top of the RingCentral platform has helped us communicate more effectively and proven to be a great tool for delivering the responsiveness required to ensure nursing facilities are properly staffed," said Ron Bhavnani of All American Healthcare, "We’ve used other companies in the past that have open APIs, but there are limitations and the backend isn’t orchestrated. RingCentral’s product is seamless with a far superior interface." The new high-volume SMS Application Programming Interface (API), which is currently in beta, enables customers to use their business number, an extension, or any other U.S. phone number to send high-volume and commercial SMS messages, eliminating the need to purchase and program a separate number. Using RingCentral numbers for high-volume SMS, businesses can send one-off messages or batch requests and up to three messages every second. Further, RingCentral provides access to message status, logs, store, and analytics for advanced insights and regulatory compliance. “Effective communications is getting the right message, to the right person, in the right way,” said Will Moxley, senior vice president and chief product officer, RingCentral. “In a world where people are working from anywhere, using a variety of tools, our job is to provide customers and developers with the reliable and secure capabilities to communicate using the most effective channels for their needs. That can be any combination of team messaging, video meetings, cloud phone calls and even SMS. Adding programmable High Volume SMS to our portfolio, helps organizations to communicate with their customers using an automated messaging service. Additionally, customers now have the ability to transition seamlessly from text to voice or video using an organization’s business number instead of having to search for contact information online.” The new high-volume SMS service also enables RingCentral customers to take advantage of SMS for mass marketing purposes, automated messages, notifications, customer polls/ surveys, chatbots, Two-Factor Authentication (2FA), One Time Passwords (OTP) and other business use cases. Available as part of RingCentral’s Open Platform, the high-volume SMS service seamlessly integrates with Message, Video, Phone APIs to allow new and innovative business solutions, helping connect customers and team members. “With technology evolving at such a rapid pace, developers are looking for an open platform that can quickly and simply be integrated into their solutions,” said Michael Brandenburg, Senior Industry Analyst, Frost & SullivanAnalyst. “RingCentral’s integrated solution offers a wide array of possible integrations to solve many of the biggest communications challenges facing businesses today.” RingCentral will demo the high-volume SMS Service at its first-ever virtual
Code Together 2020 developer conference from Oct. 20 - 22, 2020.
