Redcentric is First Partner to Deliver CX Analytics for Microsoft Teams to the Marketplace in the UK

With the recent launch of Akixi’s CX Analytics for Microsoft Teams, we’re excited to be the first partner to be able to deliver this innovative solution to market which will help customers to use real-time call analytics to improve customer engagement and generate operational efficiencies.

With telephone being by far the most significant channel of communication for many customers, call analytics offers the insights to improve customer experience, deliver better service and drive revenue.

CX Analytics brings the ability to analyse call data from directly within the Microsoft Teams interface and is designed to provide a seamless user experience ensuring users never have to leave their familiar Teams interface.

Designed for ease and efficiency, users can access an intuitive ‘Akixi button’ for instant access to a wealth of metrics such as call volumes, call queuing, wait times, abandoned calls and missed calls.

Highly flexible, the platform offers more than 300 data metrics to create bespoke reports catering for specific business needs.

Redcentric already have an Akixi service which connects with Redcentric’s hosted telephony platform (Unity). This latest addition to the Akixi portfolio ensures an equivalent service for customers already on Redcentric’s hosted telephony platform (Unity), and for any customer transitioning from Unity to Teams.

Automated large-scale onboarding simplifies the rapid deployment of the solution across complex environments, ensuring rapid implementation and fast user adoption.

Healthcare: Facilities can now reduce patient callback times significantly, improving patient care through efficient communication.

Veterinary Practices: Monitor and reduce wait times to enhance client satisfaction and operational efficiency.

Call centre operations: Keep track of your team to balance call workloads and increase productivity while ensuring employee wellbeing.

As a long-standing partner of Akixi we’re delighted to share our expertise and engage with you to answer any questions you may have.

CX Analytics for Microsoft Teams is available from 1^st May through Redcentric.

For more information, or to book a demo or to request a proof of concept, please contact us at sayhello@redcentricplc.com or drop us a message here.