PBX-Change Partners with Cisco to Offer WebEx Contact Center Quick Deployment Solution

TAMPA, FL - APRIL 23, 2020 - As COVID-19 continues to spread globally, Tampa Bay companies are struggling to maintain service levels for their clients while also controlling the exposure risk for their employees.

PBX-Change has responded with a technology solution that enables its clients to rapidly deploy a contact center solution. The WebEx Contact Center Quick Deployment Solution is a cloud-based contact center that can typically be deployed in less than a week.

“As a result of the pandemic, companies are making employee safety more of a priority, but they still need to offer outstanding customer and client service. By partnering with Cisco, we are able to roll-out a fantastically rapid solution for call center clients. The turnaround we can offer is unprecedented and can help businesses that need to change their business models on the fly,” said Bill Heinz, Solutions Specialist for PBX-Change

The WebEx Contact Center Quick Deployment Solution allows companies to get a contact center up and running in as little as five days without customizations.

The quick deployment solution bundles premium agent software and a robust set of omnichannel, routing, and reporting capabilities for up to 1,000 concurrent agents. It features:

• Quick deployment (typically 5 business days from order placement)
• Rapid ramp-up for crisis response teams
• No need for VPN connection
• Special considerations for qualifying health care providers such as hospitals and medical clinics

Any Tampa Bay business with an immediate need for the new or expanded resources of a cloud contact center will benefit from this solution. For example:

• companies that need to offload expanding volume to a secondary platform while ensuring scalability and continuity of services;
• companies that don’t have a contact center but want to provide their customers with an “emergency hotline”;
• and companies that want the flexibility for their agents and supervisors to work from home and avoid unnecessary exposure, without the need for a VPN connection.

PBX-Change has been offering the WebEx Contact Center for over two years, and now with rapid deployment assistance from Cisco, can complete the set-up in less than five days.

To find out if the WebEx Contact Center is right for your business, please call 813-734-8912. More information at https://www.pbx-change.com/cisco-webex-contact-center/.