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23 Jan, 2014
Technology Firm Develops Web-Based Hosted Solution for Small- to Medium-Sized Businesses
HERNDON, Va.--(
BUSINESS WIRE)--
nexVortex, Inc., a leader in IP communication services based in northern Virginia, announced today that it is launching a new service,
cloudQSMContact Center, a hosted, web-based contact center solution for small- to medium-sized inbound contact centers.
Why cloudQSM? Ease of use. Simplicity. Intuitiveness. These are the overarching principles behind nexVortex’s cloudQ
SM Contact Center solution because operating a contact center should be more about how to serve the customer instead of running the system. cloudQ
SM is easy to set up, easy to manage and easy to use. It uses a web-based interface and does not require any plugins or special downloads. This makes on-going maintenance a snap—you’re always up-to-date with the latest features. The contact centers run on reports and cloudQ
SM doesn’t disappoint. cloudQ
SM provides comprehensive reporting of both service metrics and agent performance, offering valuable insights and real-time business intelligence into the center’s daily operations. cloudQ
SM is fully integrated with nexVortex’s award-winning SIP Trunking service, offering reliable, redundant, high-quality connections and a single management interface. cloudQ
SM users will benefit from:
- Simple and easy-to-use web-based interface
- Comprehensive reporting with real-time statistics
- Secure, encrypted voice and data connections
- Highly scalable, allowing for increasing and decreasing number of agents
- Advanced features like queue voicemail and call recording
