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Nextiva Announces NextOS to Solve Business Communications Crisis
18 Nov, 2016
New Operating System Unites Communication and Collaboration Tools with Workflow Automation, Empowering Businesses to Deliver a Superior Customer Experience Scottsdale, Arizona - November 14, 2016 -
Nextiva, an industry-leading cloud communications company, is ending the business communications crisis companies face today with the introduction of its NextOS operating system. Unveiled at
NextCon16, NextOS enables businesses to manage all customer communication, team collaboration and customer engagement points from a single platform, providing businesses with the transparency and insight to make the right decisions at the right time. With a real-time and holistic view of individual customers, companies can streamline operations and reduce business complexity for more efficient, productive and happier teams, which leads to happier customers. Most large companies are using upwards of 10 different applications to manage customer communications, creating a confusing and inaccurate view of the customer. A recent Nextiva
survey showed just how much business communications impact a company’s bottom line: 53 percent of employees say they would consider leaving their job due to a communication overload, while 63 percent say they are unable to reach weekly goals due to these challenges. NextOS enables companies to manage internal communications and the workflow of teams supporting the customer, eliminating the need for multiple communication apps and integrations. It can be easily scaled up or down, and the entire solution is completely customizable to fit the needs of any business, from SMBs to global enterprises. NextOS allows organizations to seamlessly:
- Communicate: Connect with customers through voice, email, chat, SMS, and social media.
- Collaborate: Connect internally with teams through task management, internal chat, and calendar invites.
- Engage: Connect with customers through email campaigns, surveys, and other self-help options.
- NextDB - The Nextiva database serves as the single place where customer history, relationships and employee information is stored. This provides a complete view of each customer across all touchpoints and in real time.
- NextIQ - Machine learning and natural language processing come together on the platform to organize and automate information to evolve with your business. The future of work is driven by knowledge and automation, and this is the foundation of NextOS.
- NextStep - The rules engine of the NextOS platform drives automation across the system so you don’t have to think about next steps. They just happen.
- Nextiva Analytics - Nextiva Analytics analyzes data from all NextOS applications to connect the dots. Raw data becomes actionable insight for your business.
