Jabra unveils new Perform 75, the purpose-built headset for retail shiftwork to boost collaboration and productivity
Jabra Perform 75, a new Bluetooth headset built specifically for retail shift ...
Hybrid Work Driving Desire for More Streamlined Approach to Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS); Network Security and Performance Remain Key to Successful Deployments
DALLAS, TX - October 4, 2022 - IT leaders are seeking more integrated unified communications (UC) services for their hybrid workforce, according to a new CIO study released today by Masergy, the software-defined network and cloud platform for the digital enterprise. The 2022 UCaas and CCaaS Market Trends Study sheds light on the rising imperative among businesses to standardize and consolidate their corporate collaboration strategies – using bundled solutions to remove IT complexity from today’s digital interactions among distributed workforces and customers. The full report is available for download here. The latest study found success requirements for Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) have evolved since the 2020 report with consolidation and integration becoming more important. Two years ago, the top criteria for ensuring successful deployments were data security and network reliability. This year, integration has broken into the top tier with near-equal significance. Of the more than 200 senior IT leaders surveyed:Browse these posts below for the latest in cloud communications news and insights.
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