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Masergy Wins Stevie® Award for Sales & Customer Service
8 Mar, 2019
Fifth consecutive Stevie award validates unparalleled customer experience
DALLAS – March 5, 2019 –
Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, was recently presented with a silver Stevie® Award in the “Customer Service Success – Technology Industries” category in the 13th annual
Stevie Awards for Sales & Customer Service. “At Masergy, creating innovative solutions and delivering an exceptional customer experience runs deep in our DNA,” said James Parker, CEO, Masergy. “Additionally, our software-defined solutions empower us to be extremely responsive to customer needs, helping them achieve their business outcomes.” Masergy received impressive feedback from judges including, “Even with a Net Promoter Score (NPS) of 71 in 2018 – a sharp contrast to the technology industry average of 21 – Masergy continues to challenge itself to make the customer experience even better, [Masergy has the] “perfect ability to be agile and flexible to meet any client demand,” and “Very creative and innovative ideas at work here.” The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®. The awards were presented to honorees during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, NV. More than 700 executives from the U.S.A. and several other nations attended. More than 2,700 nominations were considered in 93 categories from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at
www.StevieAwards.com/sales. More at
Masergy and
www.StevieAwards.com.
