Written by Jeff Owen | Mar 13, 2015 4:00:00 AM
Best-in-Class Service and Customer Satisfaction Highlighted
DALLAS – March 9, 2015 – Masergy Communications Inc., a global leader in managed networking and cloud services, today announced the company has won a Gold Stevie® Award. The award was given to the company for the Customer Service Department of the Year - Telecommunications category, in the ninth annual Stevie Awards for Sales & Customer Service.
The judges were impressed with Masergy’s clear commitment to excellent customer service and delivering on their promise of “Performance Beyond Expectations.” Adherence to this promise is one of the reasons Masergy has the industry’s lowest customer turnover and a best-in-class Net Promoter Score of 61 percent in 2014, well above industry average.
“Masergy’s success is carefully measured by the satisfaction level of our customers,” said Chris MacFarland, CEO, Masergy. “We constantly strive to provide the industry’s best support while developing unique tools such as our Intelligent Service Control (ISC) that helps customers quickly adjust network performance. We’re proud of our customer service record and honored by our Gold Stevie award.”
The Stevie Awards for Sales & Customer Service are the world’s top sales, business development, contact center and customer service awards.
“Entries to the Stevie Awards for Sales & Customer Service have more than doubled over the past three years, which illustrates the importance of these functions to business success,” said Michael Gallagher, president and founder of the Stevie Awards.
More than 100 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month. More at
www.masergy.com
