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MASERGY UPGRADES UCAAS ANALYST WITH IN-DEPTH REPORTING AND SERVICE MANAGEMENT
11 May, 2016
New Customized Features Reduce Complexity for IT Professionals
Dallas —
May 10, 2016 —
Masergy Communications Inc. today announced the addition of powerful service management capabilities to its
UCaaS Analyst performance monitoring portal. UCaaS Analyst now includes a consolidated view of user profiles and service inventory reports. IT professionals have a detailed view of user types, the services and devices they are using and profile status. The new features and service enhancements are available on-demand to provide real-time call management. New features also include user-customizable dashboards with:
- Improved data visualizations
- Ability to view support tickets
- Access to invoices
- INTERNET TELEPHONY magazine’s 2015 Unified Communications Excellence Award
- TMC’s 2015 Communications Solutions Product of the Year Award for UCaaS Analyst
- 2015 INTERNET TELEPHONY Product of the Year for UCaaS
