- Increased worker productivity by aggregating all omni-channel communication points into one place.
- On-demand collaboration allowing clients to join with WebRTC, video chats, or mobile devices.
- Contextual communications that eliminate the need to log-on and search through different applications to find important information relative to each call conversation.
INCOMPAS and Cloud Communications Alliance File Joint Comments Opposing FCC Offshore Call Center Regulations
The organizations argue that proposed onshoring mandates and volume caps would ...