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Kakapo Systems Release Unity Mobile 2.0 for BroadSoft
25 Apr, 2019
- APRIL 12, 2019
- MOSHE BEAUFORD
“The reason we decided to design the app using the native dialer is that SIP client apps can be affected by connectivity issues that are outside of the user’s control. With Unity Mobile 2.0, calls can be made through the native dialer, which helps the user maintain a positive calling experience”What’s new in Unity Mobile 2.0? Tutt gave me a demo of Unity Mobile 2.0., and I was impressed with its extended capabilities. He said the latest version has an improved User Interface and push notifications that alert users of incoming calls and messages. “We made some great changes to Unity Mobile this time around, which has full-BroadSoft capabilities. Version 2.0 has been changed to match our Windows Client UI, we also support push notifications to distinguish between personal and BroadSoft calls. On top of that, we’ve created a central directory where users can access customer records in CRM integrations like Salesforce. We even added a remote working solution for call center agents. This update really focuses on improving the user experience,” said Tutt. For me, Unity Mobile 2.0’s most standout feature is ‘Pull Call,’ which lets individuals across an organization transfer calls from their cell phone to a VoIP phone and vice versa. This might benefit power users who are constantly on the go, moving from one device to another. London-based Kakapo Systems is taking flexibility and mobility to a new level with the release of Unity Mobile 2.0, especially as a growing number of employees participate in BYOD in the workplace.
