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Intrado Announces Free Mapping Service with Native Support for Enhanced Emergency Data on iPhone to Reduce Response Times
3 Mar, 2022
Intrado’s Spatial Insight more quickly relays critical data to 911 telecommunicators in a map-based display seamlessly integrated into existing emergency communication workflows
ISLANDIA, NY - March 3, 2022 - Intrado Corporation (“Intrado” or the “Company”), a global leader in technology-enabled services, today announced the release of Spatial Insight, a map-based interface that delivers more accurate handset location information for wireless emergency calls using Apple’s Enhanced Emergency Data (“EED”), while also simplifying the Public Safety Answering Points (“PSAP”) workflow. Intrado will make Spatial Insight and Apple EED available to all U.S. and Canadian PSAPs at no cost, upon request when interested PSAPs indicate they are prepared to receive it. Enhanced Emergency Data uses Apple’s Hybridized Emergency Location technology to make precise, high-integrity location data available to 911 centers when users make emergency calls. Nearly half of all 911 calls sent to PSAPs do not have the critical location coordinates available from wireless devices, slowing down response times as telecommunicators struggle to determine the exact location of the caller. With Spatial Insight, PSAPs can receive and deliver life-saving location data to first responders via a free, technology-agnostic, and seamless interface for those manning the phones. “Telecommunicators can now make more informed decisions and expedite emergency responses with no disruption to their existing processes,” said Jeff Robertson, Intrado Life & Safety President. “We strive to provide telecommunicators with seamless access to life-saving data on every call.” Because Spatial Insight is integrated into a PSAP’s call-handling software, there is no need for extra clicks or typing, training, or integration with other software. Both carrier and device location are seen on a single, user-friendly map. “The result is an easy, intuitive workflow for telecommunicators, who already have a very difficult job requiring significant multitasking,” added Robertson. Spatial Insight’s primary features include:- A single map-based display showing highly accurate location data for a 911 call from both the wireless carrier and the device’s operating system.
- Automatic location display of the 911 call at the telecommunicator’s position.
- Frequent, automated refreshes, ensuring telecommunicators see accurate location information for the duration of the call.
- Capability to work with both voice and text to 911 requests for assistance.
- Ability to use any call-handling equipment without the need for new licenses or updates, regardless of age or version.
- Automated upstream outage detection that notifies the telecommunicator of potential 911 call impact.
