SRAPS: a game changer for IP-PBX and end device management
In the fast-paced world of telecommunications, efficiency and customer ...
News
2 min read
IntelePeer awarded a 2021 CRM Excellence Award
21 May, 2021
IntelePeer’s Atmosphere® CPaaS Honored for Helping Clients Improve the Customer Experience
San Mateo, CA - May 11, 2021 - IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today that TMC, a global, integrated media company, has named IntelePeer’s Atmosphere® CPaaS as a recipient of a 2021 CRM Excellence Award, presented by CUSTOMER Magazine. IntelePeer’s cloud-based and enterprise-level Atmosphere CPaaS product helps customers improve productivity and continue operational excellence through communication. “We are honored to be recognized by TMC for our Atmosphere CPaaS product,” said Chris Botting, Chief Product Officer of IntelePeer. “This award underlines our ongoing commitment to deliver innovative products and solutions which solve today’s business communication challenges, out-smarting demand with scalable and seamless customer experience solutions for enterprises of all sizes.” IntelePeer’s Atmosphere CPaaS enables companies to engage with customers through voice, SMS, and social messaging, provide AI-enabled automation and communications routing, and access on-demand analytics for actionable intelligence. With over 3,500 customers on IntelePeer’s Atmosphere CPaaS platform globally, IntelePeer Communications Platform enables companies to communicate better – ultimately driving more revenue, improving customer experience, and making better business decisions. “The CRM Excellence Award honors IntelePeer for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief . “IntelePeer has demonstrated to the editors of CUSTOMER Magazine that Atmosphere CPaaS improved the processes of their clients’ businesses by streamlining and facilitating the flow of information,” added Tehrani. Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer. About IntelePeer IntelePeer powers the new customer experience. Our Atmosphere ® CPaaS enables companies to communicate better – driving more revenue, improving their customer experience, and making better business decisions – leveraging omni-channel Automation & Self-Service, AI, and Analytics, all delivered through a single easy-to-use cloud platform that works seamlessly with your existing business solutions. For more information visit: www.intelepeer.com. About CUSTOMER Magazine Since 1982, CUSTOMER Magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
