Who We Are
About CCA
We are the premier peer association dedicated to the growth of the cloud communications industry.
Leadership
Meet the world’s most prestigious cloud communications executives – hand-picked to lead the CCA.
Members
The CCA membership includes over 150 entities that operate within the cloud communications sector.
Testimonials
Here's how the world’s most elite group of cloud communications leaders benefits from the CCA.
What We Do
Upcoming Events
We bring together the brightest minds in cloud communications at virtual and global in-person events.
Past Events
Explore our event recaps for an inside look at what to expect from our exclusive industry events.
Advocacy
Learn how you can access invaluable resources and activities that help effect global change.
Resources
News
Stay up-to-date on the latest news impacting the industry.
Podcasts
Hear our members' thoughts on industry topics you care about.
Blog
Explore thought leadership articles written by CCA members.
Get Involved
Join the CCA
Join over 150 members already growing with CCA.
Attend an Event
Attend a premier virtual or worldwide in-person CCA event.
Submit a Guest Post
Submit thought leadership content to be featured on our blog.

Contact

News 1 min read

[Infographic] The State of the Cloud Communications Market: Services Offered, Perceived Competition, & Strategic Initiatives

4 Jan, 2020

The Cloud Communications Alliance (CCA) annual survey provides insight into service provider attitudes, trends, and forecasts for the cloud communications industry. This side-by-side comparison of 2019 and 2020 data shows the evolution of the industry and opens a window into the minds of cloud communications service providers.

Services Offered: 2019

68% of service providers offered team collaboration in 2019, and SD-WAN investment was strong.

Current Services: 2020

A slightly larger number – 70% of providers – reported offering team collaboration this year even though only 20% were considering it in 2019.

Current Services: Key Takeaway

The pandemic resulted in an influx of Microsoft Teams offerings as providers addressed the need for collaboration. SD-WAN investment remained strong into 2020. View the infographic above to view the rest of the insights gathered from this original research conducted by the Cloud Communications Alliance. The CCA is dedicated to providing businesses with support and education on building, selling, and scaling enterprise communications systems. Contact us to learn how you can join the CCA and make a difference in the industry.

Cloud Communications Alliance

Browse these posts below for the latest in cloud communications news and insights.

28 February 2025

[Infographic] The State of the Cloud Communications Market: Services Offered, Perceived Competition, & Strategic Initiatives

Services Offered: 2019

Current Services: 2020

Current Services: Key Takeaway

Related Posts

Snom strengthens its management team as Mark Wiegleb and Mario Schenker take on new roles

Vonage Recognized for 5G Innovation with Gold Merit Awards for Telecom 2025

Intermedia Adds Intelligent Archiving to Its Groundbreaking Embedded Microsoft Teams Solution

Searching For Cloud
Communications Services?

Join the CCA Today!

[Infographic] The State of the Cloud Communications Market: Services Offered, Perceived Competition, & Strategic Initiatives

Services Offered: 2019

Current Services: 2020

Current Services: Key Takeaway

Related Posts

Snom strengthens its management team as Mark Wiegleb and Mario Schenker take on new roles

Vonage Recognized for 5G Innovation with Gold Merit Awards for Telecom 2025

Intermedia Adds Intelligent Archiving to Its Groundbreaking Embedded Microsoft Teams Solution

Searching For Cloud Communications Services?

Join the CCA Today!

Searching For Cloud
Communications Services?