Company Announces New Capabilities to Help Partners & Enterprises Deploy CCAI
SAN FRANCISCO - APRIL 24, 2019 - Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced global availability of Inference Studio’s latest version, which makes it easier for telecommunications carriers, contact center software providers and enterprises of all sizes to harness the power of Google’s Contact Center AI (CCAI).
As consumers become accustomed to interacting with their Google Home and Android devices, they now expect a similar self-service experience when contacting their favorite brands for service. This shift in consumer expectation is driving enterprises to ask their carriers and software service providers for easy-to-deploy CCAI solutions.
“Google APIs for the contact center are being rapidly embraced by our partners, both to assist live agents and to deliver a more conversational self-service experience. Inference Studio is designed to help them price, package and deploy intelligent virtual agent solutions that meet a wide range of needs for their customers,” said Inference Solutions CEO Callan Schebella. “The latest version of Inference Studio makes this even easier by giving them a wide range of new capabilities, including access to pre-built Dialogflow agents, and the ability to more easily integrate agents they’ve built themselves.”
Benefits to Partners
Telecommunications carriers and contact center software providers partner with Inference to simplify the development and deployment of Intelligent Virtual Agents. Studio offers these partners many benefits, including:
Benefits to Enterprises
Businesses face increasing pressure to deliver a better customer experience with dialogs optimized by Conversational AI. Inference’s Virtual Agents give businesses a fast, easy and low-risk path to deploy AI-powered, self-service solutions. Benefits to enterprises include:
Today’s release of Inference Studio brings to market new features to help businesses harness the impressive power of Google’s AI for the Contact Center. Inference CEO Callan Schebella describes them in detail in this blog post, which includes a demonstration of Studio’s new Open Form node that makes using Dialogflow easier.
Inference Studio recently won a Gold Stevie Award for best new version of an IVR Solution, and also earned a 2019 Internet Telephony Product of the Year Award. Visit http://www.inferencesolutions.com to learn more about harnessing the power of Google CCAI with Inference Studio.