Written by Amy Ralls | Feb 17, 2023 5:00:00 AM
GoTo Resolve takes home first place in all three Best Of categories as well as a 2023 Most Loved Award; GoTo Connect, Rescue, GoTo Webinar, and Central among other winners February 13, 2023 - GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, GoTo Connect, and Rescue, today announced that five of its products have been recognized with 15 Winter 2023 Best of Awards and two products were recognized with Most Loved Awards from TrustRadius. Awarded almost exactly one year after the company’s
transformative rebrand and launch of flagship products
GoTo Connect and
GoTo Resolve, the awards recognize the customer impact achieved since February 2022. The TrustRadius Best of Awards are earned by the top three products across three respective categories: Best Feature Set, Best Value for Price, and Best Relationship. GoTo Resolve, a first-of-its-kind, all-in-one IT support tool with zero trust security, ease of use, and a feature-rich free tier making IT management & support accessible to businesses of all sizes, was named the first-place winner in all three Best of Award categories. The remote monitoring and management solution also received a TrustRadius Most Loved Award given to top-reviewed products.
Rescue,
Central,
GoTo Connect, and
GoTo Webinar were also recognized as winners across all three categories in the Best of Awards. “GoTo’s 15 unique award wins in this year’s TrustRadius Best of Awards and the two awards in the Most Loved category are a recognition of our commitment to maintaining high customer satisfaction during an exciting year of new products, innovation and dozens of updates, all driven by customer feedback,” said Damon Covey, Head of Product at GoTo. “We’re extremely proud of what we have accomplished in partnership with our customers. Their feedback is what motivates and inspires us to build award-winning products that just make IT easy.” Customer feedback from TrustRadius includes:
- “Everything I want and need - I have been using GoTo Resolve for over a year now and it has been a reliable solution for all my technical issues. The platform offers a wide range of solutions, and the user-friendly interface makes it easy to find the help I need. I am impressed with the efficiency and effectiveness of the service. I highly recommend GoTo Resolve to anyone in need of technical assistance.” Technician in Information Technology at an Education Management Company using GoTo Resolve
- “Amazing value for the price - GoTo Resolve has opened the possibilities of support for me. I was recently on vacation when my office manager called me needing help. With my cell phone, I was able to remote into her computer and resolve the issues she was having. For the second issue I had to help with, I was able to connect to the employee's camera and see the issue then help resolve it. GoTo Resolve allows me to work remotely when necessary to help with almost any issue that presents itself.” Information Technology Audit Manager at an Automotive Dealership using GoTo Resolve
- “As a high-volume practice, we receive thousands of phone calls every week which results in hundreds of missed calls. With GoTo, we were able to develop a better dial plan for getting calls into the right lane from the moment they come in, while also allowing us to receive every call in real-time…We use the Contact Center application to determine our highest call volume times of day, how long our agents are on a call, and how long callers are waiting, all information that informs our decisions for staffing and hiring.” Executive at Veterinary Practice using GoTo Connect
- “Rescue helps you to rescue your non-IT employees from a chaotic IT experience. We use the Rescue remote control application to take control of the end user's computer and provide remote support for any software-related difficulties or requests. It's highly practical and easy to use.” Service Desk Manager at NTT Data Services using Rescue
More at
https://www.goto.com/.