FairPoint Releases New Cloud Contact Center White Paper

Written by mojotech | Nov 2, 2016 4:00:00 AM

New Resource Helps Businesses Choose Solutions that Meet their Needs CHARLOTTE, N.C., Nov. 01, 2016 -- FairPoint Communications, Inc. (Nasdaq:FRP), a leading provider of advanced communications technology in northern New England, has published a white paper that examines today’s options for contact center solutions. Titled “No Hardware: Making the Case for a Cloud Contact Center,” this new resource summarizes the benefits and challenges of on-premises and cloud-based solutions.

When selecting a contact center solution, businesses must consider several factors. This white paper looks at:

Cost
Flexibility
Scalability
Control
Features

“An advanced contact center solution can help provide a modern, scalable, omnichannel customer service experience,” said Greg Ross, FairPoint Vice President of Product Management. “But, before choosing a contact center solution, an organization must carefully consider the deployment model. Our white paper looks at the benefits and challenges of cloud-based and on-premises solutions, and helps businesses choose the option that addresses their short- and long-term requirements.”

To download the new white paper, please visit: www.Business.FairPoint.com/CloudContactCenter

For more information, visit www.FairPoint.com.

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