Evolve IP’s AI- powered Conversation Intelligence, also known as Anywhere Call Recording, by Dubber brings a new era for business-critical conversation capture, with the launch of Dubber Moments.
KING OF PRUSSIA, PA - May 7, 2024 - Evolve IP, a leading provider of secure, reliable hybrid workforce solutions, today released “Dubber Moments”, an AI powered conversation intelligence tool.
Evolve IP’s offering utilizes Anywhere Call Recording, leveraging the robust capabilities of Dubber’s Platform. This enables the delivery of innovative product solutions that empower businesses to capture conversations across a wide array of communication platforms. Through harnessing the power of Dubber’s patented, award-winning AI solution, Dubber Moments, we bring to market product solutions that enable business to extract insights from conversations with speech intelligence and pre-packaged sentiment analysis.
Dubber Moments, goes beyond simple data extraction, delving into the context of entire conversations, transforming them into actionable business insights that deliver immediate value. This capability enables Evolve IP to offer specialized solutions tailored to industry verticals such as retail, hospitality, automotive, enabling the distinctive requirements of a diverse clientele base to be addressed.
The sophisticated call recording platform (with Voice AI) enables businesses to record both external and internal calls and meetings and reveal crucial insights from every conversation.
Peter Eisengrein, Evolve IP Chief Product Officer commented “It empowers organizations to tap into business intelligence, driving growth, enhancing customer experiences, and optimizing operations for efficiency and productivity. It turns all business conversations on multiple platforms including Microsoft Teams into critical data for compliance, business continuity and productivity”. Now, rather than simple transcripts, end users and businesses can now utilize actionable intelligence from every conversation. This has implications for any business seeking to unlock added insight from their conversations, without the need for large in-house AI budgets and to maximize the effectiveness of their quality assurance teams as they focus on the interactions that really matter.
Eisengrein continued “Our aim is to enhance the overall customer experience and enable contact center, support, and QA leaders to quickly identify and respond to client needs, train new employees and document customer calls. Key use cases include sales coaching, HR, business compliance and merger and acquisition processes.”
James Slaney, Chief Commercial Officer at Dubber, commented “Integrating Dubber's AI insights promises to revolutionize customer interactions and provide a distinct edge in a fiercely competitive market. Evolve IP's dedication to innovation, customer empowerment, and seamless experiences is evident globally. With Dubber Moments, our solutions promise invaluable insights, setting a new standard for leveraging voice communications for immediate business value.”
Slaney continued, “Evolve IP's reputation in communication services speaks volumes. We're privileged to contribute to their cloud-based communication and collaboration services. Looking ahead, we're committed to driving tangible business value, and redefining communication strategies for Evolve IP and its clientele.”
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