Evolve IP Launches User-Experience Monitoring to Improve DaaS Visibility and Performance

Evolve IP awarded the DEXe DEXpert 2024 award by ControlUp for their exceptional contributions in the End User Computing (EUC) and DEX (Digital Experience).

KING OF PRUSSIA, PA - April 2, 2024 - Evolve IP, a leading provider of secure, reliable hybrid workforce solutions, today announced that it is one of the first Desktop as a Service (DaaS) providers to deliver a user-experience monitoring solution. This solution provides IT leaders with access to detailed real-time metrics that help identify and address issues before they impact users, ensuring faster time-to-resolution, reduced costs, and a high-performing desktop experience.

Hybrid work and digital applications have made user experience a priority for most organizations. According to Gartner, by 2027, Digital Experience Monitoring (DEM) deployment will rise from 60% to 90%¹. Evolve IP’s User Experience Monitoring solution coupled with its Gartner-recognized Managed Desktop as a Service solution helps mid-size enterprises to actively measure technology performance and employee experience, and also shift focus away from day-to-day technology management and towards tasks that truly add value to more business-value added work.

“The increasing use of vendor-managed desktop solutions requires deep visibility into services, for which IT typically doesn’t have the optics and the telemetry of data to maximize their user experience. While traditional monitoring solutions address some of the needs, there are major visibility gaps that it fails to meet. By partnering with ControlUp, a leading provider of desktop monitoring solutions, Evolve IP fills those gaps and equips IT leaders with tools such as real-time monitoring to inspect end-user desktop performance, built-in automated actions for faster troubleshooting, and DaaS availability testing to measure the health of the desktop application. Additionally, it enables organizations using Microsoft Teams Direct Routing to measure call quality,” said Christian Teeft, Evolve IP’s Chief Technology Officer.

Evolve IP is one of the few vendors to be awarded the DEXe DEXpert 2024 award by ControlUp for their exceptional contributions in the End User Computing (EUC) and DEX (Digital Experience) space and dedication to enhancing user experiences. “We continue to adapt our managed Desktop as a Service platform—a solution that fully integrates with Unified Communications, Contact Center, and rest of Compute— to the changing marketplace to ensure we deliver the highest level of service, support, and secure customer experience. We are committed to partnering with our customers as a strategic extension of their IT team to solve business problems, quickly and efficiently,” said Teeft.

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[1] Gartner Market Guide for Digital Experience Monitoring. Published on 20 November 2023 by Mrudula Bangera, Gregg Siegfried, Padraig Byrne