Our FMC solution is designed to cater to the unique needs of various industries and job roles, making tasks significantly easier.
Telford UK - August 5, 2024 - We are thrilled to announce the release of our innovative Fixed-Mobile Convergence (FMC) solution, Enreach Contact Anywhere, at Enreach UK. This solution will transform your workforce, no matter your industry, by providing one number, one device, and one mailbox.
Mobile usage is on the rise in today’s fast-paced business environment. Enreach Contact Anywhere seamlessly integrates with your fixed-line and mobile services, offering a tailored solution to address your industry’s unique challenges and enable a more efficient workforce.
"In today's dynamic business landscape, professionals face unique challenges that demand innovative solutions," says Claire Smith, Managing Director at Enreach UK. "Our FMC solution, Enreach Contact Anywhere, is designed to meet these challenges head-on, offering features that boost productivity and simplify communications with customers."
Our FMC solution is designed to cater to the unique needs of various industries and job roles, making tasks significantly easier. Here are some key pain points our solution addresses, demonstrating our understanding of your challenges:
Customer Service, Field Sales, and Field Engineers
We know it can be challenging to coordinate a mobile workforce due to internet connectivity issues. With Enreach Contact Anywhere, users can present their business numbers by calling from their mobile devices without relying on the Internet.
We understand the difficulties of tracking cold calls made by field salespeople and how communication delays can impact costs and customer service quality. Our FMC solution not only allows managers to track and listen to calls, quantifying individual efforts, but it also enables your business to communicate more effectively with customers, instilling confidence in your ability to meet their needs.
Delivery Drivers
Communicating with customers, especially in remote areas with limited internet connectivity, can be challenging for delivery drivers. Enreach Contact Anywhere allows users to call business numbers using their mobile network, even in remote areas with minimal coverage. This ease of use and convenience minimises communication delays, enhances service quality, and reduces costs.
FMC enables using your mobile phone’s native dialler and emergency call facility, making business calls efficient. Additionally, staff training based on recorded calls is facilitated, improving overall service quality.
Event Coordinators
Limited connectivity often delays professionals' effectiveness. Enreach Contact Anywhere provides enhanced connectivity options, even in remote areas. Communication challenges with stakeholders can lead to inefficiencies. FMC offers improved coordination tools for better collaboration and ensures real-time communication capabilities for sharing updates effectively.
FMC AND THE BENEFITS TO THE END USER
The demand for FMC will only increase as businesses prefer to use their existing capabilities while transitioning to a BYOD workforce. Enreach Contact Anywhere enables this shift, unlocking numerous benefits for businesses, such as:
Use Your Work Number and Work from Anywhere
Enreach Contact Anywhere allows professionals to use their work numbers regardless of their location, ensuring business identity remains consistent in the office, at home, or on the go.
Improve Business Continuity
With Enreach Contact Anywhere, interruptions due to internet connectivity issues are a thing of the past. You can make and receive calls using your work number, even during network disruptions.
No Internet Dependency for Calls
Say goodbye to reliance on the Internet for business calls. Enreach Contact Anywhere ensures strong communication even in areas with limited connectivity.
Skip App Downloads for Making Business Calls
Forget downloading multiple apps for business calls. Enreach Contact Anywhere allows you to use your native dialler, simplifying the process and saving valuable time.
Comprehensive Call Recording
Every call matters. Enreach Contact Anywhere records all interactions, providing a beneficial resource for compliance, dispute resolution, and performance evaluation.
Customisable Availability Options
Stay connected and customise your availability settings to ensure you never miss an important call, whether in a meeting or the field.
Automatically Log All Calls
Enreach Contact Anywhere automatically logs all calls onto the Unified Communications platform, maintaining a comprehensive record of your communication interactions.
“We’re proud to offer industry-specific solutions that address the pain points faced by professionals across various sectors,” adds Claire Smith. “Our FMC solution, Enreach Contact Anywhere, empowers professionals to overcome challenges and achieve greater success in their roles.”
To book a free consultation or discuss our Fixed-Mobile Convergence solution, contact us today at 0800 097 6543, email us at enquiries.uk@enreach.com, or visit our website here.
About Enreach UK
Enreach UK is a leading telecommunications solutions provider that helps businesses optimise their operations and communication capabilities. Focusing on customer satisfaction and technical excellence, Enreach UK helps businesses of all sizes confidently embrace the future of communications.