Written by Amy Ralls | May 26, 2022 4:00:00 AM
ECG, a leader in voice engineering for providers, carriers, and enterprises managing cloud phone systems, recently announced updates to their robust Cisco BroadWorks management software, Alpaca. Alpaca, ECG’s flagship product, is a suite of tools designed to simplify user management, provisioning, and development within the BroadWorks framework.
The latest
Alpaca
release includes feature updates that focus on making BroadWorks more accessible for end-users and providers alike. These updates include:
- User Self-Care Portal: Gives end-users the ability to easily adjust their BroadWorks settings, such as call forwarding, simultaneous ring, and voicemail – while enabling providers to customize which settings can be accessed.
- Bulk Provisioning: Allows providers to create new BroadWorks subscribers in a Microsoft Excel spreadsheet format, assign custom services, and validate telephone numbers for fast, secure, and consistent bulk provisioning.
- Grooming and Migrating Enterprises, Groups, & Servers: Allows providers to combine enterprises and groups from multiple servers into one to reduce server maintenance costs and reorganize enterprises and groups with zero system downtime.
- User Importing and Migrating: Enables service providers to export data from another platform and load it into BroadWorks with 100% fidelity and no system downtime using Alpaca’s native JSON format.
- Backup and Restoration of Provisioned Objects: Allows service providers to export a complete enterprise, service provider, group, or user with all settings, call centers, SIP trunks, and other configurations, and re-import to BroadWorks in a compact JSON file.
Not only do ECG’s Alpaca updates drastically simplify user management, provisioning, and development in BroadWorks, the toolset also boasts several other useful benefits such as:
- Ongoing Compatibility: Long-term compatibility and full support – without needing to re-integrate – for each new BroadWorks software release.
- Flexible API: Quickly and easily integrate new functionality and management capabilities into Alpaca.
- Custom Development: ECG can build custom tools to accommodate your specific project needs and provides the source code to use as often as you need.
- Pay As You Go: Flexible licensing allows you to use and pay for only what you need to complete a project using Alpaca, allowing you to optimize your spending.
- Unparalleled Professional Services: ECG can train your operations and software development teams so you get the most value from your BroadWorks and Alpaca investments; plus, they’re there for you with 24/7, always-on support.
About ECG
ECG delivers full-service communications network expertise for service providers, government agencies, and large enterprises around the world. From designing voice networks to developing software and open-source tools to help businesses make the most of their VoIP systems, ECG provides the voice engineering expertise needed to keep your organization communicating effectively.
To learn more about ECG and Alpaca, visit their
website
or
schedule a call
today.