Written by Doug | Jul 13, 2013 4:00:00 AM
Simplifying Unified Communications and Collaboration Management
DoubleHorn Communications, an award-winning provider of managed business communications and hosted IT and cloud services, today announced a unique comprehensive Avaya-centric Unified Communications and Collaboration (UC&C) solution. The offering combines DoubleHorn’s Avaya-compliant managed SIP Trunks with either Avaya Aura® Communication Manager 6.2, Avaya Aura® Session Manager 6.3 or Avaya IP Office 8.1, and includes the MyDoubleHorn Communications Platform, which gives users added control over their UC&C environment. The DoubleHorn bundled solutions are designed to meet the needs of small to mid-size enterprises (SMEs) with 20 – 2,000 employees. For most of these companies to benefit from UC&C they must overcome several challenges, including: sourcing software and related hardware components from numerous vendors, making significant capital expenditures, conducting testing to ensure interoperability of all components, tasking employees with day-to-day infrastructure management to maintain performance and availability, and typically dealing with multiple vendors anytime a problem arises that affects the UC&C environment. In contrast, DoubleHorn has created a comprehensive bundle that includes all hardware, software and services in a single, managed solution, backed by an end-to-end Service Level Agreement (SLA). DoubleHorn has done the hard work of testing and proving interoperability between the company’s Avaya-Compliant managed SIP trunk, Avaya UC&C platforms, and the underlying transport network. DoubleHorn is responsible for ensuring the ongoing performance and availability of the UC&C infrastructure. Should the customer experience any issue, or have any questions related to their UC&C environment, one phone call to DoubleHorn is all that’s needed for resolution. Additionally, DoubleHorn provides the MyDoubleHorn customer portal. This online resource allows customers to view the performance of their UC&C network; interact with DoubleHorn support; configure Direct Inward Dialing capabilities if desired; even provision additional SIP trunks anytime, on their own. MyDoubleHorn is a marketplace where all UC&C components come together for the customer. “Today’s announcement is the latest in a growing portfolio of industry leading technology partnerships, delivering to SMEs the most comprehensive UC&C solutions on the market,” said Tab Schadt, CEO of DoubleHorn Communications. “We know that by collaborating with the leading UC&C platform providers to produce an integrated offering, we make it easy for the SMEs. Our customers can keep their time and resources focused on the work of making their businesses successful.” DoubleHorn Communications is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.